Sony PCV-130 Manuale Utente Scaricare il pdf (Pagina 155)

Calling SOS

5 When the Remote Command Security dialog box appears, select an

access level by clicking one of these options:

Option Description

Full access Allows the CSR to fully interact with your PC. The CSR

can access all the files on your hard disk drive and can

copy files to and from your PC to solve your problem.

Limited access

Lets the CSR view your system, but you must approve

every action the CSR takes. If the CSR wants to copy a

file, for example, the Remote Command Permission

dialog box prompts you to approve this action.

No access Prevents the CSR from accessing your system. You must

perform all the operations as described to you by the

CSR.

You can change the:access level during your call to SOS.

6 Discuss the problem with the CSR and follow the CSR’s instructions

to resolve the problem.

^ If you experience difficulty hearing the CSR, turn down the speaker volume or pick up

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.You may hear beeps on the line as the system switches between voice and data

modes. You can ignore these beeps.

When a file is being transmitted between your PC and SOS, a status box displays the

progress'of the file transfer,

7 To end a call placed with the speakerphone, click the SpeakerPhone

button. Otherwise, just hang up the phone when you finish a call.

8 Click the Close box at the top right corner of the SOS window or

select Exit from the File menu to close the SOS window.

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Sony PCV-130 Manuale Utente Pagina 155